Healthcare procurement teams face unique pressures – urgent medical needs, complex approval chains, and strict compliance requirements. When Ottawa General Hospital analyzed their process, they found 82% of purchase requests still used paper forms, leading to lost orders and emergency premium purchases.
The Digital Transformation Journey
Their shift to AIG Pro’s eProcurement platform followed three key steps:
- Catalog Standardization: Created approved lists for 12,000+ medical items with tiered pricing from contracted suppliers like McKesson.
- Mobile-First Approvals: Enabled doctors to request items via smartphone with automatic routing to department budgets.
- Integration with Meditech: Real-time sync between purchases and inventory systems eliminated duplicate orders.
Tangible Results
Within 10 months, the hospital achieved:
- 35% reduction in supply costs through contract utilization
- 50% faster emergency procurement during COVID surges
- 100% audit readiness for Accreditation Canada reviews
“Previously, nurses spent 6 hours weekly chasing orders,” noted their Director of Procurement. “Now they have more time for patient care.”